Network Equipment Programmer

Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.

We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.

READY TO BECOME A ZENTRO PRO?

Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.

Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.

A COMFORTABLE PLACE TO DO YOUR BEST WORK

It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. Our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.

A SOFT SPOT FOR THE PEOPLE WE SERVE

Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!

ABOUT THIS ROLE

We are a growing wireless Internet Service Provider (ISP) with a focus on delivering reliable and high-speed connectivity. Our operations depend on cutting-edge network technologies including Juniper routers and switches, MikroTik routers, and radio links from vendors like Siklu, SIAE, and Ubiquiti. We are seeking a hands-on, detail-oriented individual to join our team and manage the setup, programming, and organization of our network equipment before deployment.

Essential Duties and Responsibilities:

• Assemble and prepare networking equipment for deployment (install rack ears, attach antennas to radio links, etc.).
• Program Juniper and MikroTik network devices (routers, switches) based on provided configurations.
• Maintain an organized inventory of network equipment in preparation for deployment.
• Handle RMAs (Return Merchandise Authorizations) from field operations, coordinate with vendors for warranty replacements, and liaise with warehouse staff for proper equipment disposal.
• Perform basic network configuration tasks, including applying configurations and testing devices.
• Maintain documentation and records of the equipment status, configurations, and RMA processes.
• Work with internal teams to ensure smooth delivery of equipment to field technicians.

Required Qualifications:

• Basic Knowledge of TCP/IP: Understanding of IP addressing, subnetting, and basic networking concepts.
• Experience with Network Equipment: Familiarity with programming and handling Juniper, MikroTik routers, and switches. Experience with Siklu, SIAE, or Ubiquiti radio links is a plus.
• Technical Assembly Skills: Ability to physically set up networking devices, including installing rack equipment and connecting antennas to radios.
• Microsoft Office Suite Proficiency: Strong skills in Microsoft Excel, including the ability to maintain equipment lists, and organize deployment schedules. Experience with other Office tools like Word and Outlook is also essential.
• Organizational Skills: Ability to manage and track equipment across multiple projects.
• Problem-Solving Skills: Ability to troubleshoot issues with devices before deployment and effectively communicate with vendors for RMAs and warranties.

Nice-to Have:

• Prior experience in a wireless ISP or telecommunications environment.
• Familiarity with radio link technology, including point-to-point and point-to-multipoint configurations.
• Basic understanding of network automation or scripting (e.g., for automating equipment provisioning).

Compensation:

• Salary up to $45,000 depending on experience and skillset
• Health and Dental benefits; paid vacation, sick leave, and holidays; more great perks
• The opportunity to work, learn, and “wear many hats” in a dynamic and friendly small-office environment