Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.

We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.

READY TO BECOME A ZENTRO PRO?

Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.

Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.

A COMFORTABLE PLACE TO DO YOUR BEST WORK

It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. Our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.

A SOFT SPOT FOR THE PEOPLE WE SERVE

Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!

Regional Account Manager - Chicago

Chicago, IL

Full Time

Mid Level

About Us
Zentro is the choice for discerning internet users who demand the best. We empower our customers with remarkably fast, exceptionally reliable Internet service, delivering it with unbeatable 99.99% uptime and uncommonly responsive customer support. Zentro is a refreshing alternative to the never-ending headaches and hassles of dealing with the usual suspects. Our name may be new to you, but we're actually the largest independent (and highest rated!) MDU-focused ISP in the country, improving the way people get and stay online... today, tomorrow and beyond.

Position Overview
As a Regional Account Manager at Zentro, you will play a pivotal role in ensuring the satisfaction and retention of our high-value property clients. You will be responsible for establishing and maintaining strong relationships with property managers, acting as a consultative resource, addressing and resolving issues, and strategically managing contract renewals.

Responsibilities

Client Relationship Management: Establish and nurture strong relationships with property managers and property owners, serving as a trusted advisor and resource for all their telecommunication and entertainment needs.
Issue Resolution: Act as the primary point of contact for property managers to address and resolve any service-related requests promptly and effectively, ensuring a high level of customer satisfaction.

Contract Renewals: Proactively identify opportunities for contract renewals and work closely with the sales team to ensure timely renewals, maximizing revenue and client retention.
Property Visits: Regularly visit high-value properties to assess service quality, gather feedback, and strengthen client relationships.
Communication: Maintain clear and consistent communication with property managers to keep them informed of updates, promotions, and new services that may benefit their properties.
Reporting: Prepare regular reports on client engagement, issue resolution, and contract renewals to provide insights for strategic decision-making.

Qualifications

Bachelor's degree in Business, Marketing, or a related field (preferred).
Proven experience in account management, preferably in the telecommunications or property management industry.
Strong communication, negotiation, and interpersonal skills.
Ability to work independently and as part of a team
Exceptional problem-solving skills and the ability to handle challenging situations with professionalism.
Willingness to travel within the region.
Proficiency in Microsoft Office Suite.

What We Offer

Competitive salary (range of $60-$70k) and commission structure.
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunity to work with a dynamic team in a growing industry.
Ongoing training and professional development opportunities.

If you are a motivated, customer-focused professional with a passion for building and maintaining strong client relationships, we encourage you to apply to join our team of Zentro Pros.

Apply now and help us redefine the internet experience for today and tomorrow.

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