Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.

We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.

READY TO BECOME A ZENTRO PRO?

Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.

Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.

A COMFORTABLE PLACE TO DO YOUR BEST WORK

It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. Our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.

A SOFT SPOT FOR THE PEOPLE WE SERVE

Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!

Customer Support Representative

Remote

Full Time

Entry Level

Customer Support Representative
(this position is fully remote/work-from home position)

About Us
Zentro is redefining internet service for multi-family communities by delivering remarkably fast, exceptionally reliable connectivity with an industry-leading 99.99% uptime. We provide a refreshing alternative to the frustrations of legacy providers, offering a seamless experience backed by uncommonly responsive customer support. As the largest independent, highest-rated ISP focused on multi-dwelling unit (MDU) environments, we are transforming how residents and businesses get and stay online - today, tomorrow, and beyond.

Essential Duties and Responsibilities

Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.
Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
Handle high volume incoming calls. Conduct follow-up calls to customers with recent completed service requests or calls.
Work with customers to sign up for new service and resolve basic billing issues. Upsell products and services.
Troubleshoot advanced networking protocols within the company network.

Qualifications:

High School Diploma or Equivalent Education
Requires (2) years of either previous networking or technical support experience
Requires (2) years of call center experience
Requires (1) year of previous sales experience
Intermediate level Networking connectivity knowledge and troubleshooting. Understanding ofc computer hardware, and consumer wireless routers.
High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
Must have the ability to solve problems with patience and a positive approach.
Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
Must have a distraction free dedicated workspace

Compensation

Salary: $16/ hour + Lucrative Bonus and Incentive Opportunities for upgrades and equipment sales
Health, Dental, Vision benefits; paid vacation, sick leave, and holidays; and more great perks.

***This position requires that you use your own equipment***
BYOD (Bring your own device requirements)
Windows 11 operating system (No MACS or Chromebooks)
Minimum of 8GB RAM
Must be able to connect directly to your modem with an ethernet cable
Must be able to connect to a USB headset
A camera will be required for training and any meetings
Minimum of 50 Mbps download and 25 Mbps upload
We will only provide a headset/keyboard and mouse

*** Hiring ONLY in the following states***
Florida
Georgia
Ohio
Wisconsin

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